HobbyKing からHK-600GTがなかなか到着しない。

【Japanese】

今、HobbyKingにHK-600GTを注文しているが、なかなか到着しない。注文してから間もなく1ヶ月になろうとしている。注文している物は、以下のとおり。


IDDescriptionQtySTATUS
14059ZIPPY Flightmax 2800mAh 6S1P 30C1Reserved
11143Turnigy T600 Brushless Outrunner for 600 Hel1Reserved
13379Turnigy Main Rotor Blade Assembly Tool (10mm1Reserved
6594TIG 600mm Carbon Fiber Z-Weave1Reserved
10953HK-600GT 3D Electric Helicopter Kit w/o blad
*JIT-Item (this item takes 3-5 days to dispatch)
1Reserved
14438High-End Airbrushed Canopy for 600 size Heli1Reserved
10561Extra Length Cardboard Box and Packing 439g1Reserved


時間がかかっている原因は、JIT-ItemのHK-600GT 3D Electric Helicopter Kitだろう。HobbyKingで注文すると、Your Ordersの下のほうに、この注文に対する各種ステータスが出るのだが、以下のようになっている。


Order Messages;
Notes;

Customer paid with: instant
HK Absorbed PayPal Charge:XXXX
PayPal Email:XXXX@XXXX.XXX

TXN ID:XXXXXXXXXXXXXXXX
JIT-Item Paged in ChangAn @Sep 26 2011 8:01AM
JIT Picked in BackWarehouse @Sep 26 2011 6:52PM
JIT In Transit to FrontWarehouse @Sep 26 2011 7:09PM
BOX2570 JIT ARRIVED IN WAHLOK @Oct 5 2011 10:33AM
BOX2570 JIT OFF TRUCK @Oct 18 2011 6:59PM



注文およびPaypalによる支払いが9月24日で、今日が10月19日。これまでの間、2度ほどこの件に関して、HobbyKingにメールとライブチャットで連絡をとっては見たものの、問題なく進行している、との回答ばかりで、ただずっと待っているだけ。

不着を恐れ、もしPaypalの買手保護プログラムを受けたい場合、支払いから45日以内のクレーム連絡が必要となる。クレームをPaypalへメールすれば、早ければ3日程度で送料含め全額返金になるらしい。

HobbyKingからの最新のメールは、10月18日に以下のようなものが届いている。

Your large boxed item for order:XXXXXXXXXX has just been picked and will soon be shipped

This is an email from hobbyking's product warehouse.
We would like to inform you that your product(s) have been picked & are ready for packing.
Please allow 48hrs for any tracking information to be displayed/updated.

Thanks for your support!
Hobbyking.com



もう出荷されそうなんだけど、通常であれば、このような内容のメールが届くと、Your Orders の該当Order IDのStatusがすぐにShippedに変わる。ところが今回はまだReceivedのまま。あと1週間程度は待ってみるが、それ以上待ってもTrack Numberが通達されないようであれば、Paypalの買手保護プログラムにクレームをあげるべきかもしれない。


経過があれば、またブログに載せるけど、ホントHobbyKingには手を焼く理由がよくわかる。


【English】

Now, although HK-600GT is ordered from HobbyKing, it does not arrive easily.
After placing an order, it is trying to become in one month soon.
The ordered thing is as follows.


IDDescriptionQtySTATUS
14059ZIPPY Flightmax 2800mAh 6S1P 30C1Reserved
11143Turnigy T600 Brushless Outrunner for 600 Hel1Reserved
13379Turnigy Main Rotor Blade Assembly Tool (10mm1Reserved
6594TIG 600mm Carbon Fiber Z-Weave1Reserved
10953HK-600GT 3D Electric Helicopter Kit w/o blad
*JIT-Item (this item takes 3-5 days to dispatch)
1Reserved
14438High-End Airbrushed Canopy for 600 size Heli1Reserved
10561Extra Length Cardboard Box and Packing 439g1Reserved

The cause that it has taken time will be HK-600GT 3D Electric Helicopter Kit of JIT-Item.
If an order is placed by HobbyKing, the various status to this order will come out to the way of a under [ Your Orders ], but it is as follows.

Order Messages;
Notes;

Customer paid with: instant
HK Absorbed PayPal Charge:XXXX
PayPal Email:XXXX@XXXX.XXX

TXN ID:XXXXXXXXXXXXXXXX
JIT-Item Paged in ChangAn @Sep 26 2011 8:01AM
JIT Picked in BackWarehouse @Sep 26 2011 6:52PM
JIT In Transit to FrontWarehouse @Sep 26 2011 7:09PM
BOX2570 JIT ARRIVED IN WAHLOK @Oct 5 2011 10:33AM
BOX2570 JIT OFF TRUCK @Oct 18 2011 6:59PM


The payment by an order and Paypal is on September 24, and today is October 19.
It is only the reply that it is going on satisfactorily although it saw about this affair about 2 times, if contacted by e-mail and a live chat to HobbyKing between the former, and as it has merely been waiting,
The claim connection on less than the 45th is needed from payment to fear non-delivery and receive the buyer protection program of Paypal.
if you mail a claim to Paypal, if early, a mailing cost should be included in about three days -- seemingly, it will become total amount refund.
In mail of the newest of HobbyKing, the following has arrived on October 18.

Your large boxed item for order:XXXXXXXXXX has just been picked and will soon be shipped

This is an email from hobbyking's product warehouse.
We would like to inform you that your product(s) have been picked & are ready for packing.
Please allow 48hrs for any tracking information to be displayed/updated.

Thanks for your support!
Hobbyking.com


Shortly after delivering mail of such contents if it is usual although it is already likely to be shipped, Status of the relevance Order ID of Your Orders changes to Shipped.
However, it is still this time with Received.
Although waited about one more week, if it seems that Track Number is not notified even if it waits more, a claim is raised to the buyer protection program of Paypal.
Although it will put on a blog if there is progress and, true HobbyKing understands the reason for suffering troubles well.
Would not you ship early?

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